The recent economic downturn has provided considerable challenges for the Department of Administration and all of state government. But it also has created opportunities to take a fresh look at the way we do business, including how we communicate and provide services.
Gov. Perdue has set high standards for accountability and efficiency in state government. Executive Order No. 3 requires Cabinet agencies to establish formal performance management plans. This week, DOA officially launched a new strategic planning initiative designed to streamline functions, increase transparency and improve customer services.
Each of our divisions will set performance goals that are directly linked to their missions. Taking into account our current challenges, as well as the considerable resources we are fortunate to have (namely, our people), we will plan changes to our business processes to enhance our service to our customers and make our operations more efficient.
On our public-facing website, we will post our strategic plan and update our performance measures periodically for maximum transparency. Additionally, we will revise our performance management system to ensure that every employee’s talents and experience are focused on contributing to our divisions’ performance.
The citizens and state agencies of North Carolina deserve nothing less than our best. By directing our unified efforts on tough but smart and achievable goals, we will make DOA an even more focused and effective agency.